Office 365 keeps asking for password mac. Keep getting Outlook 2016 password prompt for some of our users for a password and not accepting my valid. May 17, 2018 - Does your Outlook 2016 or 2011 for Mac frequently prompt for authentication while you are connecting with your Office 365 domain?
We're with you. I've had a look around at the various resources for troubleshooting these issues and brought them together. This is by no means an exhaustive list, just some links that I've found useful. If you have suggestions to add I'm all ears. I hope the list helps!.
ADFS / SSO issues:. Troubleshoot federated users being prompted at. Autodiscover issues:. Troubleshoot: Looping Credential Prompts When Signing In to Office 365 Using ADFS at. Coming from Exchange environments: make sure your Autodiscover DNS records (internal and external both) point to the correct place. See also the. Coming from BPOS (and possibly other Exchange systems) follow the instructions at to remove registry entries on clients that stubbornly don't update their Autodiscover.
Missing Updates:. Manually push out the updates using the instructions at. SCCM, WSUS and other configuration management systems will work just fine also. There are download links of the bits for each package. Make sure you get at least these three:. Microsoft Online Services Sign-In Assistant (IDCRL7).
Microsoft Office 2010 Update (KB2435954) – ALSO change the registry key noted in the link. Microsoft Outlook 2010 Update (KB2597011). Outlook Issues:. Uncheck “Always prompt for logon credentials” in Outlook (see for details). Recreate your Outlook profile - good steps at. If Outlook discovers the wrong (old) Exchange system you have problems. Use “outlook /rpcdiag” to ensure Outlook is connecting to Office 365.
You can also control-right-click on your Outlook icon in your system tray and choose the option for “Connection Status.” You should see connections to the cloud-based e-mail servers, not legacy servers. Good steps at. That's single-sign on (SSO). Using ADFS you can log on to your computer and then when you open Outlook 2007+ you don't need to provide credentials again.
ADFS does require you to set up a new server (at least one) and some software though. In the next couple months you'll also be able to use Directory Synchronization to not only copy your AD objects to Office 365 but you'll also be able to use it to copy your passwords to Office 365. In this way, you'll have a single password across AD and Office 365. Does that help?
Anonymous We were having the same issue(asking for credential 3 times) when using chrome. We are not a federated/SSO site but are using the directory sync tool with password sync. We finally figured out that if we point our user's to it works perfectly fine in chrome, no 3 login attempts or anything. Originally we were pointing our users to portal.microsoftonline.com and have recently updated our links to the url. Hope this helps with federated sites as well. I'm an information technology geek and leader with soft skills. I'm a speaker, writer, business analyst, project manager, consultant, pre-sales engineer, and mentor.
I've worked at Microsoft, built an Office 365 practice, and I owned a consulting business for 7 successful years. I'm expert in communications and collaboration with Exchange and Office 365, passionate about devices and mobile device management, and excited about the possibilities around all things cloud with a recent focus on identity and two-factor authentication. I'm interested both in getting things done as well as the process. Let's get IT done efficiently. I look at the forest AND the trees seeing the big picture is important to me, it provides a perspective you don't get from the trenches. I think IT is as much a creative exercise as a logical one. The process of designing an IT infrastructure to address business needs is complex, exciting and a fun challenge!.
Teaching and mentoring is fundamental to consulting and I enjoy both. I love to meet new people and talk about how business can benefit (or not) from technology. I'm a gamer, gadget nerd, regularly damage myself playing soccer and have a blast leading Cub Scouts.
May 17th, 2018 Does your Outlook 2016 or 2011 for Mac frequently prompt for authentication while you are connecting with your Office 365 domain? And, you cannot understand what step should be taken for to get rid of this. Then, this guide will walk through each and every aspect of why Outlook 2016 Mac keeps asking for Office 365 password in detail. Also, provides a reliable approach by which users will understand how to fix Outlook 2016 for Mac keeps asking for password efficiently. At times, when Mac users enter the credentials, Outlook 2016 not accepting password while connecting with Exchange On-premises or Exchange Online via. Also, it will prompt the authentication abruptly and keeps asking for keychain password.
This whole circumstance arises because of Keychain Access. It is a macOS application used to store accounts credential information. Thus, if the Microsoft Outlook 2016 for Mac keeps asking for Office 365 password, then try the below mentioned manual solution sequentially.
It is a genuine solution to repair Mac Outlook losing password issue in a secure way. But, first, understand a real-life scenario by which readers can clearly understand how and when this situation arises in Outlook 2016/2011. “Hello, In my company we are working on Mac machine. But, a few days back, we reported some bugs in macOS Sierra and I fix that issue by formatting the system.
After that, when I use Mac Outlook and sync it with Exchange, it will constantly ask for the password. Even though the password is correct but it will prompt the process. So, I really cannot understand, it is a bug or a macOS problem. If anyone knows how to resolve Outlook 2016 for Mac keeps asking for password, then please let me know. Thank in advance!” Also Read: Why does Outlook 2016 Mac Keeps Asking for Office 365 Password? It is evident from the above that the reason behind the entire situation is Keychain Access password. Keychain Access is nothing, it’s just an inbuilt feature of macOS that store and save all the Mac-based applications such as Safari, Outlook passwords, and account information.
However, Keychain Access is a normal looking password management feature that saves the password, but on a primary level, it has critical functionality. For any reason, if the Keychain Access becomes corrupted then, it will disturb the Mac users in several ways. The same case happens in Outlook; multiple duplicates tokens will generate in Keychain. And, it will confuse with the original password, and keep forgetting it for multiple accounts. That’s why outlook 2016 mac keeps asking for password. How to Fix Outlook 2016 Mac keeps asking for Office 365 password?
To fix “Keychain Password” issue in Outlook 2016 for Mac while connecting with Office 365, follow the given instructions carefully that are listed below:. Initially, open Keychain Access with the help of any of below-mentioned methods: - Move on Finder application of Mac OS, then select Utilities from the Go menu. After that, double-click Keychain Access. Type Keychain Access under the Spotlight Search.
Afterward, double-click Keychain Access. Once the Keychain Access is open, type Exchange in the search bar of Keychain Access.
Now, from the search results, select each item to view Account that’s mentioned at the apex, and then hit Delete button. Perform this step repeatedly until all the items deleted from your Exchange online account. Type adal in the search field.
Now, pick all items whose type are MicrosoftOffice152Data: ADAL: and then Delete it. After the completion of above step, enter office in the search field. Then, select the items that are entitled as Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then Delete it.
At last, close the Keychain Access. The above-mentioned steps will be very helpful in troubleshooting Outlook 2016 Mac Keeps asking for Office 365 password. Conclusion Keychain Access is one of the dynamic feature of macOS and with the help of this user has no need to remember each and every password. But due to some duplicate tokens generate in Keychain, Outlook 2011 Mac keeps asking for keychain password. Hence, in this article, we are trying to resolve the Outlook 2016 Mac keychain problem without any trouble.